Shipping and Refund Policy

Shipping Policy

Eligibility for Shipping:
Altered State Distillery proudly serves customers within the state of Pennsylvania. Due to licensing restrictions, we are currently unable to ship alcohol outside of Pennsylvania. We appreciate your understanding.

Shipping Schedule:
We ship our products twice a week to ensure that our freshly distilled spirits reach you in a timely manner. Please allow for processing time when placing your order. The specific days of the week our products are shipped may vary; please refer to our website or contact us directly for the most current information.

Shipping Carrier:
Our shipping is handled by a reputable third-party company, chosen for their reliability and quality of service. Once your order is dispatched, you will receive a tracking number via email so you can track your package's progress to your door.

Age Verification:
In compliance with state law, all shipments of alcohol require an adult signature (21 years of age or older) upon delivery. It is your responsibility to ensure an adult is available to sign for the shipment at the delivery address.

Refund Policy

Damaged Products:
At Altered State Distillery, we stand by the quality of our products. If you receive a product that is damaged, please contact us immediately at info@alteredstatedistillery.com or call our customer service line. We are committed to working with you to find a satisfactory solution, which may include a replacement or a credit towards your next purchase, depending on the situation. Please note that proof of damage (e.g., photos) may be required.

Refunds:
Due to the nature of our products, we do not offer refunds. This policy is in place to ensure the integrity and quality of our spirits. If you have any concerns or issues with your order, please reach out to us. Our goal is to ensure that every customer is delighted with their experience and our products.

Contact Us:
For any questions regarding our Shipping and Refund Policy, or if you need assistance with your order, please don’t hesitate to contact us at info@alteredstatedistillery.com. Our team is here to ensure that your experience with Altered State Distillery is beyond expectations.